Managed Service Provider, IT Support, “Those Tech People” — Whatever You Call Us, We Have Your Back.
At National Business Solutions (NBS), we are more than just an IT services company; we are your dedicated technology partner, committed to providing Lane County businesses with advanced expertise and unwavering support. Established in 1972 by founder Bill Healey, NBS has become the leading Managed Service Provider in the area, catering to hundreds of clients across diverse industries.
Our Approach: Customer-Centric Excellence
From the beginning, NBS has prioritized customer service, understanding that prompt response time, precision, and timely follow-up are crucial for building successful partnerships. Our team of experienced IT professionals genuinely cares about the relationships we foster, striving not only to streamline your IT costs but also to showcase how the right technology can be a driving force for organizational success and profitability.
Unparalleled Technical Expertise
As your Managed Service Provider, NBS offers day-to-day support and complete access to a deep bench of technical expertise. This ensures that your business has a pool of resources ready to tackle any challenge that may arise. Our success, nearly exclusive through customer referrals, is a testament to our commitment to our three core values: putting customer service first, hiring and retaining the right employees, and ensuring the security of our customers’ data. With a unique blend of experienced veterans and fresh thinkers, we offer innovative solutions that can transform your business, regardless of its size, into a workplace of the future.
Transparency and Tailored Solutions
Our foundation is built upon transparency, a cornerstone of our long-term customer relationships. We go the extra mile to tailor our services to align with your business’ primary goals, empowering you to focus on what you do best. At NBS, we aren’t just a Managed Service Provider – we become a vital part of your success story, ensuring that your technology works seamlessly and propels you forward.
Partner with NBS, and let’s pave the way for your business to thrive in the ever-evolving digital landscape.
Your Managed Service Provider Team
Account Managers (AM)
A dedicated AM is your primary point of contact. They will have regularly scheduled telephone meetings to review service requirements, monitor their resolution, and ensure ongoing customer satisfaction.
System Administrators
System Admins are responsible for the proactive maintenance of network systems, services and devices. Typical tasks might include upgrading and installing workstations and servers, troubleshooting problems and managing user accounts.
System Engineers (SE)
Our highly trained SEs typically focus on tasks that globally impact the network, such as backup and recovery management, network/ firewall/VPN maintenance, on premise and cloud-based server troubleshooting, to name just a few. NBS also has SEs who specialize in specific areas, such as network architectural design and implementation, cybersecurity assessments and planning, and other complex projects.
Service Desk Technicians
NBS’s service desk technicians serve as the first point of contact for customer’s seeking technical assistance over the phone or email. All our technicians are based in the U.S., and are trained to deliver advanced technical assistance. Our service desk technicians will listen to your issues, perform remote troubleshooting, and determine the best solution based on the information provided.
National Business Solution’s Managed IT Staff
Steven Dayton
IT Director
Michael McNally
Senior Network & Systems Administrator
Eric Dayton
IT Desktop Support Representative
Max Ferguson
IT Desktop Support Representative
Hunter Putzier
IT Desktop Support Representative
Michele Raven
Service Desk Coordinator