541-747-0123

Technical Support Services Your Way

In order to ensure that your IT needs are met in an efficient and timely manner, we have streamlined our process for requesting technical support to allow for greater accountability and higher visibility of your issues. 

Phone our technical support center:

Generally, this will give you the quickest response. All urgent or serious IT services issues should be phoned in to ensure your issue is escalated immediately to an available technician. Our technical support technicians can be reached using one of the local options listed below:

Eugene / Springfield 541-747-0123 

Albany / Corvallis 541-926-6575

Salem / Keizer 503-362-7106

Roseburg 541-673-0047

Medford / Grants Pass / Ashland 541-600-2777 

Toll Free 877-275-4070

What you can expect when phoning in your technical support case:

  • Your support call will be answered by a live dispatcher.
  • Dispatch will request your equipment ID (this can be located on the device as a 5-digit number along with the IT Call Center phone numbers)
  • Dispatch will take a summary of your issue and open a support case.
  • If an on-site technical support agent is available, your call will be immediately forwarded to begin further diagnosis.
  • If all technical support agents are assisting other customers, your ticket will be entered into the queue, and you will receive a callback as soon as possible. All of our technical support reps are equipped with a new dispatch program allowing them to receive real-time updates on your service requests, even if they are in the field helping others.

Send Us An Email

IT services cases may also be generated via our contact form. This is the best way to communicate a non-urgent request or to schedule assistance at a specific time. Simply fill out this form:

Please enable JavaScript in your browser to complete this form.

This is a great alternative for busy individuals or for after-hours requests.

All of our IT services reps are equipped with a new state-of-the-art dispatch program, allowing them to receive real-time updates on your service requests, even if they are currently in the field or away from their desks.

Use Our Portal:

We would also like to introduce our self-service portal, accessible via our website at:

Our Portal Login

Enrollment in the Self-Service Portal is 100% free and allows you the following benefits:

  • Log IT Services Support Calls
  • Pay Invoices
  • Order Supplies for Your Copiers and Printers

If you are interested in using our customer portal, or want more information about it, please contact us.